Transactions Act
― Operator
ON-ONE Inc.
― Responsible Person
Yutaka Takei
― Location
3-7-2-104 Hikonari, Misato City, Saitama, 341-0003, Japan
― Sales Price
Displayed with tax included on each product page.
― Fees Other than Product Cost
- Shipping and delivery option fees (required per product, varies by size, region, and carrier; please check each product page for details).
- Storage fees (if storage is requested for more than 7 days from the order email date, a specified storage fee applies).
- Bank transfer fee (please bear the prescribed fee).
- Consumption tax (prices displayed include 10% consumption tax).
- Cancellation fee (10% of product price for returns due to customer convenience).
― Sales Quantity
Dependent on available stock (items are limited to one due to their pre-owned nature).
As items are sold through channels outside the internet, such as physical stores, there may be cases of overlapping orders for the same product.
In such cases, you will be notified by email, and we may have to cancel your order if the item is out of stock.
― Order Validity Period
Within 5 days of receiving the order email.
※If the specified period is exceeded, the order will be canceled.
― Payment Methods
Within 5 days of receiving the order email.
- Credit card
- Bank transfer
― Payment Deadline
- For credit card: upon purchase.
- For bank transfer or in-store payment: within three business days from the day after the order email is received.
※ If the specified period is exceeded, the order will be canceled.
― Product Delivery Method
Delivered by Kuroneko Yamato Furniture Delivery, MDL delivery, Yu-Pack, company delivery, or in-store pickup.
Please check the product page for specific delivery methods.
― Product Delivery Timing
Items are shipped after payment confirmation.
Delivery time depends on the specific courier.
For in-store pickup, items are available after payment confirmation.
― Returns, Defective Items, and Order Cancellations
Returns are accepted based on the refund policy when contacted within the specified period.
A 10% cancellation fee will be charged for returns due to customer convenience.
For returns, please contact us via the inquiry form or at info@stock-room.jp within the specified period.
― Return Period
Within 7 days of product arrival.
― Return Shipping Costs
Our company bears the return shipping cost in cases of defective products, content errors, or shipping accidents.
For returns due to customer convenience, the customer is responsible for both the initial shipping cost and the return shipping cost.
― Service Name
STOCK ROOM
― Contact Number
0120-138-843
― Public Email Address
info@stock-room.jp
― Website
https://stock-room.jp/